Frequently asked questions

Simply use our contact form or send an e-mail to:
[email protected]

✓ Available at any time (7 days)
✓ First-class support
✓ Quick answers

The following factors have an influence on the shipping time:
- When was the order placed?
- Which country is the delivery to?
- What was ordered?

We ship your order from our European warehouse. In case of high demand, we may use international locations to ensure fast shipping.

Therefore the shipping time is:
- United States 5-15 working days
- Canada 5-15 working days
- Australia 5-15 working days
- New Zealand 5-15 working days
- United Kingdom 5-15 working days

Your order will be sent to you in just 24 hours.

You will automatically receive the shipment number by email 1-3 working days after your order.

If the product is damaged, e.g. due to delivery, you should report this to us within 14 days of delivery of the package.

We will bear the costs for the new product within this period. In this case, send us an e-mail with your order number and a photo of the damaged item.

Simply write to us at:
[email protected]

You can cancel your order within 24 hours of placing it.
Just write to us.

Unfortunately, we cannot cancel an order that is already in transit.

It is possible to make subsequent changes within 24 hours of ordering. Just write to us.

We can change the following details for you:
- Delivery address
- Billing address
- First & last name
- E-mail address
- Phone number

After we have received the return and it has been checked, you will receive a credit note for the invoice amount within 24 hours via your chosen payment method.

Our products are unique. You won't find them in local stores or other online stores.

You also have these advantages:
✓ Free insured shipping
✓ Delivery with shipment tracking
✓ 100-day money-back guarantee

- PayPal
- Credit cards:
VISA, Mastercard, American Express
- Klarna
- Google Pay
- Apple Pay

After you have placed your order, you will automatically receive an order confirmation by e-mail. This message contains all the information about your order, such as the item, billing and delivery address and payment method. We will then process your order immediately. So that you have your package in your hands quickly.

You can be sure that our articles will give you a lot of pleasure. We look forward to having you as a customer.